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Why were my documents denied?

  • ID must be a driving license, passport, or other government issued ID. It must be a color photo that is current (not expired), and needs to display your date of birth.

  • Address proof must be either a bank account statement, credit card statement, or utility bill. This document must also be current, dated within the past 90 days. If your documents were denied, it would be because they did not meet these requirements.