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Why am I unable to connect to MT4?

The “invalid account” / “authorization failed” / “unauthorized” message are always related to either password or incorrect server selection. Please be sure to select (For our branded MT4 use KOT4X-Live) as the server when logging in to a real account. For demo, the selection should be KOT4X-Demo ( If the server selection is not the issue, please try resetting your MT4 password. This can be done from the my accounts section . See screen shot below. 

  1. Click My Accounts
  2. Click View on the account in question
  3. Click Actions tab in that account
  4. Click COPY the password and click Submit on the system generated password